For U.S. and Canadian customers, support is provided from our corporate headquarters in Minneapolis, MN. Normal telephone support hours are weekdays between the hours of 9:00 a.m. and 8:00 p.m., Eastern time for new questions, and from 9:00 a.m. to 5:00 p.m., Eastern time for questions with an assigned tracking number. Limited support for new questions is available between 5:00 p.m. and 8:00 p.m.

Customers outside the U.S. can obtain foreign-language technical support from us.

For critical problems after normal support hours, customers calling our North American support center or local offices outside of North America are directed to one of our other world-wide support centers in Europe or Asia/Pacific, thus providing 24-hour "follow the sun" support. Note that after-hours support is only available in English, and is limited to critical problems.

In addition, our World Wide Web and e-mail support services can be accessed 24 hours a day.